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How can you improve your professional relationships?

  • Superiors request work, supervise projects, and assess a subordinate’s performance; subordinates provide information about themselves and co-workers as well as information about the progress of work, what needs to be done, and how to do it.
  • Satisfying co-worker relationships are characterized by individual excellence, interdependence, investment, information, integration, and integrity.
  • Customers have three basic communication needs: to feel welcome, to have enough good information to make a decision, and to be treated with respect.
  • When dealing with someone’s difficult behaviour at work, identify specific successes and failures, listen actively, explain the consequences of the behaviour, call on the person’s strengths, and mutually agree and follow up on an action plan.

How should you deal with office rumours and gossip, working with friends, and leaving a job?

  • Although rumours and gossip serve several social functions in an organization, self-serving rumours and malicious gossip can embarrass others, damage your credibility, waste time, and create a hostile and distrustful work environment.
  • Sexual harassment is characterized by unwanted sexual advances, inappropriate verbal or physical conduct of a sexual nature, or a hostile, or offensive work environment.
  • Working with a close friend at work can put strains on the friendship and the professional relationship.
  • Leaving a job—either voluntarily or involuntarily—requires communication strategies that leave a good impression with your former employer and create an equally good impression with your new or potential employer.

What are the most effective ways to prepare for, participate in, and follow up after workplace and job interviews?

  • Workplace interviews serve several purposes and come in many forms such as selection, appraisal, information-gathering, disciplinary, and exit interviews.
  • Before going to a job interview, research the organization, assess your own strengths and weaknesses, and practice answering probable questions.
  • During an interview, answer questions directly and concisely while presenting yourself and your skills positively.
  • In addition to sending a follow-up note to the interviewer after an interview, assess your own performance and how you can do better in future interviews.