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What are emotions and how are they categorized?

  • Emotions are fundamental to effective and ethical communication.
  • Robert Plutchik’s psychoevolutionary emotion theory describes the development and meaning of emotions.
  • Primary emotions include happiness, sadness, anger, and fear.
  • Secondary, or learned, emotions are often shaped by culture, values, and beliefs.

How do our cultures and roles influence our emotional communication?

  • Some cultural communities tend to be more reserved in their display of emotions, while other cultures more readily show their reactions and feelings to situations and people.
  • Culture influences the intensity of emotion, the display of secondary emotions, and the social contexts of emotional expression.

How does our emotional intelligence affect our effectiveness in interpersonal communication?

  • Emotional intelligence is the capacity for recognizing your own feelings and those of others, for motivating yourself, and for effectively managing your emotions in relationships.
  • There are 5 dimensions of Emotional Intelligence: self awareness, self-regulation, motivation, social empathy, and social skills.

How do emotions impact work and school success?

  • Emotional responses greatly affect our ability to view work and work situations as either positive or negative.
  • The level of emotional intelligence a person has may be one important factor contributing to overall job satisfaction.

How can you effectively manage your emotions and provide emotional support to others?

  • When comforting another person, you should make your intentions clear, protect the other person’s self-esteem, and centre your message on the other person, not on yourself.
  • Encouraging another person to tell his or her story will provide an opportunity for the person to share, and give you an opportunity to listen empathetically.