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Why is listening essential for effective communication?

  • We spend most of our communicating time engaged in listening.
  • Most people cannot accurately recall 50 percent of what they hear after listening to a short talk. Without training, we listen at about 25 percent efficiency.

What are the key components of the listening process?

  • The six types of listening in the HURIER listening model—hearing, understanding, remembering, interpreting, evaluating, and responding—call for unique listening skills.
  • Effective paraphrasing involves restating what others say in a way that indicates you understand their meaning.
  • Asking well-planned, appropriate questions can help you understand another person’s meaning.
  • Working memory is your brain’s processing centre for deciding if information is worth keeping and storing in your long-term memory.

What listening strategies and skills can help you communicate more effectively?

  • Conscientious listeners use their extra thought speed to enhance listening.
  • Effective communicators skillfully listen to feedback and nonverbal behaviour while also making sure that they withhold evaluation until their comprehension is complete.
  • Effective listeners avoid and minimize distractions to themselves and others.
  • Adaptability and flexibility are keys to listening and taking useful notes.

How do gender and culture affect the way we listen?

  • Adjusting to diverse listening styles, particularly those involving differences in gender, culture, and hearing ability, is a challenging task that requires an understanding, respect, and adaptation to others.

How does critical thinking enhance the quality of communication?

  • Critical thinking is the kind of thinking you use to analyze what you read, see, or hear to arrive at a justified conclusion or decision.
  • Critical thinking requires an understanding of the nature and types of claims, including claims of fact, conjecture, value, and policy.
  • Critical thinkers understand and can separate verifiable facts from unsubstantiated inferences.
  • Effective communicators identify and avoid using fallacies such as attacking the person, appeal to authority, appeal to popularity, appeal to tradition, faulty cause, and hasty generalizations.
  • In addition to thinking critically, emotional responses in the form of gut feelings, instincts, hunches, and practical wisdom can help you make good decisions.

How does reflective practice enhance interpersonal communication?

  • Reflection involves thinking critically about an experience as it is occurring or after it takes place.
  • Reflection is an important part of the learning process.
  • The purpose of reflection is to gain deeper and clearer understanding of an experience.
  • Reflection can help you to be a more effective communicator.
  • Reflective practice is complex and involves the use of probing questions to explore events, situations, and experiences.